Our Policies

We believe clarity and fairness are essential to every customer relationship. Our Terms & Conditions outline your rights, our responsibilities, and the standards that ensure a transparent and secure experience. To learn more, please review our Terms & Conditions.

Safeguarding your personal information is one of our highest priorities. We’re committed to maintaining transparency, security, and trust in every interaction. To understand how we collect, protect, and use your data responsibly, please review our Privacy Policy.

As your partner-in-preparedness, we continually strive to exceed your expectations by going far above and beyond industry standards to ensure our customers have a safe and enjoyable shopping experience. One of the many ways we provide this experience is by protecting our customers so they know their information is safe and secure.

We do this through multiple top-tier security layers like firewalls, file integrity scanners, and intrusion detection. To protect our customers payments, we also maintain PCI DSS 3.2, Level 1 certified compliance. In addition, we are ISO 27001-certified by the international standard outlining best practices for information security management systems.

List these phrases in bold (or color) in a line under this paragraph:

• Sitewide Encryption

• ISO 27001-certified

• Dedicated SSL Certificate

• PCI DSS 3.2, Level 1 certified compliance

These security measures are effective against hackers and online thieves, however they can't prevent an unauthorized person using your lost or stolen credit card to make a purchase. 

If you are subject to fraudulent charges while using our secure server, follow these steps:

1.    Immediately notify your credit card company in accordance with their

       reporting rules

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2.    Email us at CustomerCare@EvergreenPreparedness.com to advise of the

       fraudulent charge

If fraudulent purchases are made through our secure server by unauthorized persons using your credit card, you will not be responsible for those charges. The Fair Credit Billing Act (FCBA) and the Electronic Fund Transfer Act (EFTA) offer protection if your credit, ATM, or debit cards are lost or stolen. Under the Fair Credit Billing Act (FCBA), your liability limit for unauthorized charges on your credit card is $50. In addition to not being responsible for the fraudulent charges, we will also reimburse your $50 credit card liability limit* to ensure that you have no out-of-pocket costs due to a fraudulent transaction while using our website.

The Federal Trade Commission (FTC) works to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357).

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NEED HELP?

If you have questions or need help with your account, we're here for you!

CUSTOMER CARE:

Monday through Friday

8:00am to 5:00pm (CST)

CustomerCare@EvergreenPreparedness.com

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We continually strive to exceed our customers' expectations by going far above and beyond industry standards. To ensure our customers have a safe and enjoyable shopping experience, we offer a 100% Satisfaction Guarantee, which includes:

• Quick & Easy Returns

• Fraud Protection Guarantee

• Extended Product Warranties

• Safe-Purchase Merchant Portal

• Free return-shipping on unopened/new products

• Free return-shipping on opened products for our members

• No surcharges, no restocking, and no hidden fees

• Better Business Bureau (BBB) Registered

• Consistently High Customer Reviews